CinemaBin by Redtekk
Support.
Write to us and a person reads it. There is no ticket queue and no bot in between.
Get in touch
We answer in English and in Serbian. If something is broken, telling us which screen you were on and what you expected to happen is usually enough to find it.
You can also write from inside the app, under Settings, then Contact support. That way we get your app version and platform with the message, so nobody has to ask you for them.
Questions that come up
I have a history in another app. Can I bring it over?
Yes. Export a CSV from Letterboxd, IMDb, Trakt or TV Time and open Settings, then Import a history. Up to 25,000 rows at a time, matched against TMDB. Anything that cannot be matched is listed afterwards so you can see what was missed rather than wondering.
Who can see what I watch?
Whoever you decide. There are three separate controls: whether your account is private, whether your library can be browsed, and whether any one title is hidden. A hidden title shows other people that you watched something that day, and never says what it was. The Privacy Policy sets out each one.
I forgot my password.
Tap Forgot password on the sign-in screen. A six digit code arrives by email and is good for an hour. If it does not arrive, check the spam folder before writing to us, because that is where it usually is.
My confirmation email never came.
Codes expire after thirty minutes, and asking for a new one retires the old one. If several attempts have gone nowhere, write to us with the address you signed up with and we will look at it from our side.
A film or series is missing, or its details are wrong.
Titles, posters and episode lists come from TMDB, and we do not edit them. If something is wrong there, correcting it at themoviedb.org fixes it here too, usually within a day.
Something I watched is not out yet according to the app.
Release dates move, and we refresh them nightly for anything still marked as upcoming. If a title is out and the app disagrees for more than a day or two, tell us which one.
How do I delete my account?
In the app, under Settings, then Delete account. It is immediate and permanent. The full instructions are here, including what happens if you cannot get into the app.
Does it cost anything?
No. There is nothing to pay, no card to enter, and no advertising.